Everything You Need to Know About Infor CRM Pricing

infor crm pricing

Understanding the Infor CRM Pricing Structure

Infor CRM offers a flexible pricing structure to cater to the diverse needs of businesses. By understanding the various aspects of the pricing model, organizations can make informed decisions about investing in this customer relationship management (CRM) solution. Here, we will delve into the key components that comprise the Infor CRM pricing structure, providing you with a comprehensive understanding of what to expect when considering this CRM solution.

1. Licensing

The licensing model forms the foundation of Infor CRM’s pricing structure. Infor CRM offers both perpetual and subscription-based licensing options. The perpetual licensing model allows businesses to make a one-time payment to acquire the software along with ongoing support and maintenance fees. This option is ideal for organizations looking for long-term CRM solutions and prefer to own the software outright.

On the other hand, the subscription-based licensing model provides businesses with the flexibility to pay a recurring fee based on the number of users or duration of usage. This option is perfect for organizations that prefer a lower upfront investment and want the freedom to scale their CRM usage as their business grows.

The licensing model also allows businesses to choose between on-premises and cloud deployment options. The on-premises deployment option involves hosting the CRM software on the organization’s own server infrastructure, while the cloud deployment option enables businesses to access the CRM solution through the internet, eliminating the need for extensive hardware and maintenance costs.

2. User Licenses

Another key component of Infor CRM’s pricing structure is user licenses. Infor CRM offers different levels of user licenses, each with its own set of features and functionalities. These include:

– Full User License: This license offers comprehensive access to all features and functionalities of Infor CRM and is suited for users who require full control and capabilities.

– Limited User License: This license provides restricted access to certain features and is ideal for users who only require basic CRM functions.

– Mobile User License: This license is specifically designed for users who primarily access the CRM solution through mobile devices. It offers optimized functionalities for mobile usage.

The number of user licenses required depends on the size and requirements of the organization. Infor CRM pricing is typically calculated based on the number of user licenses needed, enabling businesses to customize their CRM usage based on their specific needs.

3. Additional Modules and Integrations

Infor CRM also offers a variety of additional modules and integrations that businesses can choose to enhance their CRM capabilities. These modules and integrations provide advanced functionalities such as marketing automation, customer service management, analytics, and more.

While these additional modules and integrations can significantly enhance the CRM experience, they may incur additional costs, which should be factored into the overall pricing structure. Infor CRM provides businesses with the flexibility to choose the modules and integrations that best align with their CRM goals and budget, ensuring a tailored CRM solution.

Understanding the Infor CRM pricing structure allows businesses to make informed decisions about implementing this CRM solution. By considering the licensing options, user licenses, and additional modules and integrations, organizations can customize their CRM experience and ensure they are investing in a solution that aligns with their specific needs and budget.

Factors Influencing Infor CRM Pricing

When considering the pricing of Infor CRM, several factors come into play. Understanding these factors will help businesses make informed decisions about their CRM investment. In this article, we explore the various elements that contribute to the pricing of Infor CRM.

Licensing Options

One of the primary factors influencing Infor CRM pricing is the different licensing options available. Infor offers both perpetual and subscription-based licensing models.

Perpetual licensing provides a one-time purchase of the CRM software with a perpetual usage license. This means that businesses own the software and pay a one-time fee upfront. However, there may be additional costs for maintenance and support, which are typically billed annually.

On the other hand, subscription-based licensing involves paying a recurring fee for a set period, usually on a monthly or annual basis. This model provides businesses with flexibility as they can adjust their subscription level as their needs change. Subscription pricing often includes ongoing maintenance and support, eliminating the need for separate payments.

The choice between perpetual and subscription licensing depends on factors such as budget, long-term commitment, and expected usage. Perpetual licensing may be a better choice for businesses with sufficient upfront capital, while subscription licensing offers a lower initial investment.

Functionality and Customization

The level of functionality required and the extent of customization needed are crucial factors that influence Infor CRM pricing. Infor CRM offers a range of features and modules that can be tailored to meet specific business requirements.

Basic CRM functionality, such as contact management and lead tracking, is often included in the base price of Infor CRM. However, additional features, such as marketing automation, advanced reporting, and integration capabilities, may incur extra costs.

Similarly, customization requirements affect the overall pricing. Infor CRM allows businesses to tailor the software to align with their unique processes and industry specifications. The complexity and extent of customizations needed will impact the final pricing.

It is essential for businesses to thoroughly assess their requirements and prioritize the necessary functionalities and customizations. By understanding their specific needs, businesses can avoid paying for unnecessary features while ensuring they have the essential components for efficient CRM operations.

User Licenses and Scalability

The number of user licenses required and the scalability options play a significant role in Infor CRM pricing. User licenses determine the number of individuals who can access and utilize the CRM system.

Infor CRM offers tiered pricing structures based on the number of user licenses needed. Typically, the more licenses required, the higher the overall cost. However, some vendors may offer volume discounts for larger user counts.

Scalability is another crucial factor to consider. Businesses that anticipate growth and need to accommodate additional users in the future should ensure the selected CRM solution is scalable without significant cost implications. Infor CRM provides scalable options that allow businesses to add users as their organization expands, although this may come with additional fees.

Therefore, businesses must carefully assess their current user requirements and account for future growth plans when evaluating the pricing options for Infor CRM.

Deployment Options

The choice of deployment option, whether on-premises or cloud-based, impacts the pricing of Infor CRM.

On-premises deployment involves deploying the CRM software on the business’s own servers and infrastructure. This typically requires higher upfront costs, as businesses need to purchase and maintain the necessary hardware and software licenses. On-premises deployment may also incur additional costs for ongoing maintenance and support.

Cloud-based or Software-as-a-Service (SaaS) deployment, on the other hand, involves hosting the CRM system on the vendor’s servers and accessing it through the internet. This option eliminates the need for upfront hardware investments and reduces ongoing maintenance costs, as they are typically included in the subscription fees.

Businesses should consider their IT infrastructure, budget, and resource availability when deciding between on-premises and cloud-based deployment. While on-premises deployment may offer more control and customization options, cloud-based deployment provides easier accessibility and cost savings.


Factors influencing Infor CRM pricing are varied and include licensing options, functionality and customization requirements, user licenses and scalability, as well as deployment options. By carefully analyzing these factors, businesses can determine the most cost-effective pricing options that align with their CRM needs and budgets.

Infor CRM Pricing Plans to Meet Your Business Needs

Infor CRM offers a variety of pricing plans to cater to the diverse needs of businesses. Whether you are a small startup or a large enterprise, there’s a plan that can align perfectly with your requirements and budget. Let’s dive into the details of the three main pricing plans offered by Infor CRM to help you make an informed decision for your business.

1. Essentials Plan

The Essentials Plan is designed for small businesses that need a robust CRM solution at an affordable price. With this plan, you can access all the essential features of Infor CRM, including contact management, lead management, and basic reporting. This plan comes with a per-user, per-month pricing structure, allowing you to scale and adapt as your business grows.

Furthermore, the Essentials Plan offers seamless integration with popular email marketing platforms and customer service tools, enabling you to streamline your communication and support processes. It also provides a mobile app that allows you to manage your CRM on the go.

Overall, the Essentials Plan is an excellent choice for small businesses looking to maximize their CRM capabilities while staying within their budget.

2. Professional Plan

The Professional Plan is designed for growing businesses that require advanced CRM features and functionalities. It includes all the features of the Essentials Plan and offers additional capabilities such as salesforce automation, marketing automation, and advanced workflow management.

This plan allows you to automate repetitive tasks, streamline your sales processes, and gain valuable insights through comprehensive reporting and analytics tools. With the Professional Plan, you can also take advantage of advanced lead scoring and nurturing features to optimize your marketing campaigns.

Moreover, the Professional Plan provides access to Infor CRM’s extensive library of add-ons and integrations. These integrations allow you to seamlessly connect your CRM with other business applications, such as accounting software or e-commerce platforms, further enhancing your operational efficiency.

The Professional Plan is an ideal choice for businesses that are ready to take their CRM capabilities to the next level and leverage automation to drive sales and marketing success.

3. Enterprise Plan

The Enterprise Plan is designed for large enterprises with complex CRM requirements and a high volume of users. It offers all the features of the Professional Plan along with enhanced scalability and customization options.

This plan enables you to tailor the CRM system to match your unique business processes, ensuring a seamless fit within your organization. It also provides advanced security features to protect sensitive customer data and comply with industry regulations.

Additionally, the Enterprise Plan offers dedicated customer support and access to personalized training sessions to ensure that your team gets the most out of the CRM system.

With the Enterprise Plan, you can have complete control over your CRM implementation while empowering your entire organization to collaborate and share information effectively.

In summary, Infor CRM offers pricing plans that cater to businesses of all sizes and requirements. The Essentials Plan is ideal for small businesses, the Professional Plan suits growing businesses, and the Enterprise Plan is designed for large enterprises. Whichever plan you choose, Infor CRM provides a comprehensive CRM solution to meet your business needs and drive growth.

Comparing Infor CRM Pricing with Competitors

When it comes to pricing, businesses need to carefully evaluate CRM solutions to ensure they are getting the most value for their money. Infor CRM is an excellent option for companies looking to improve their customer relationship management. Let’s delve into comparing Infor CRM pricing with its competitors to see how it stacks up in the market.

Competitor 1: Salesforce

Salesforce is one of the leading CRM providers in the industry, offering a wide range of features and functionalities. However, it is also known for its higher price points compared to other options. Infor CRM, on the other hand, provides similar capabilities at a more affordable price. With Infor CRM, businesses can enjoy robust CRM functionalities without breaking the bank.

Competitor 2: Microsoft Dynamics 365

Microsoft Dynamics 365 is another popular CRM solution competing in the market. Its pricing structure can vary depending on the specific needs and requirements of the business. However, in general, Infor CRM offers a more cost-effective option for companies looking to streamline their customer management processes. Infor CRM’s pricing model is transparent and straightforward, making it easier for businesses to budget and plan their expenses.

Competitor 3: Oracle CRM

Oracle CRM is known for its comprehensive suite of CRM tools and functionalities. However, it also comes with a higher price tag compared to Infor CRM. Infor CRM offers a more budget-friendly alternative without compromising on essential features. Businesses can save significantly on their CRM investment while still enjoying a reliable and powerful CRM solution.

Competitor 4: Zoho CRM

Zoho CRM is a cloud-based platform that offers a range of pricing plans suited to different business sizes and needs. While Zoho CRM is known for its affordability, Infor CRM stands out with its robust feature set and competitive pricing structure. Infor CRM provides businesses with advanced functionality and customization options without the hefty price tag associated with other CRM competitors.

Competitor 5: HubSpot CRM

HubSpot CRM is a popular choice for small businesses due to its free version and user-friendly interface. However, as businesses grow and require more advanced features and scalability, the pricing for HubSpot CRM can become more expensive. Infor CRM offers a comprehensive solution that caters to businesses of all sizes, providing excellent value for the investment.

In conclusion, when comparing Infor CRM pricing with its competitors, it becomes evident that Infor CRM offers a highly competitive and cost-effective solution. Businesses can enjoy the same level of functionality and features at a more affordable price compared to market leaders like Salesforce and Oracle CRM. By choosing Infor CRM, companies can effectively manage their customer relationships while optimizing their budget allocation for CRM purposes.

Tips for Optimizing Value in Infor CRM Pricing

When it comes to Infor CRM pricing, businesses can make strategic choices to optimize value and get the most out of their investment. Here are five tips to help you make the most of your Infor CRM pricing.

1. Understand your CRM needs

Before diving into Infor CRM pricing, it’s crucial to understand your organization’s specific CRM requirements. Take the time to assess your current processes and identify the pain points you’re trying to address. By having a clear understanding of your CRM needs, you can better evaluate and select the right pricing plan that aligns with your goals.

2. Evaluate pricing plans

Infor CRM offers different pricing plans to cater to businesses of varying sizes and needs. Take the time to evaluate each plan and compare the features and benefits they offer. Consider factors such as the number of users, available modules, and additional functionalities. By carefully analyzing the pricing plans, you can choose the one that provides the best value for your organization.

3. Consider scalability

As your business grows, your CRM requirements may also evolve. When considering Infor CRM pricing, it’s essential to think about the scalability of the software. Look for pricing plans that allow you to easily add more users or modules as your business expands. This way, you can ensure that your CRM system can accommodate your future growth without significant additional costs.

4. Negotiate with Infor

Don’t be afraid to negotiate with Infor when it comes to pricing. Depending on your organization’s size, industry, and specific needs, there may be room for negotiation. Engage in discussions with Infor’s sales representatives to explore potential discounts, customized pricing plans, or bundled services. By negotiating effectively, you can secure the best possible deal for your organization.

5. Leverage training and support offerings

Infor CRM pricing typically includes access to training and support resources. To optimize the value of your investment, take full advantage of these offerings. Ensure that your team receives comprehensive training on the CRM system to maximize its usage and productivity. Additionally, utilize the available support channels, such as online forums, documentation, and customer service, to address any issues or questions that may arise. By leveraging the training and support options, you can enhance your overall CRM experience and derive more value from your Infor CRM pricing.

In conclusion, by following these tips, your organization can optimize the value of Infor CRM pricing. Understanding your needs, evaluating pricing plans, considering scalability, negotiating with Infor, and leveraging training and support resources are all crucial steps in getting the most out of your investment. With careful consideration and strategic decision-making, you can ensure that your Infor CRM pricing aligns with your organization’s goals and provides long-term value.

Thank You for Exploring Infor CRM Pricing with Us

We hope this article has shed some light on Infor CRM pricing and helped you understand the various factors involved. If you have any further questions or need more information, please don’t hesitate to reach out. We appreciate your time and interest in our content. Remember to bookmark our page and visit us again in the future for more valuable insights on the ever-changing landscape of CRM solutions and pricing. Until then, take care and happy exploring!

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I have Experienced CRM Manager with 5 years of e-commerce and digital marketing experience. Proven track record in developing and executing CRM strategis.

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